Thank y​ou for your interest in working in the Willis 24hr General Access Computer Lab. Opening are posted through the Career Center.

This position is eligible as either Federal Work Study or a Tuition Waiver.

Job Description

  • Environment
    • This position works with a large, diverse patron base.
    • This position operates in a fluid, fast paced, potentially (and at times definitely) high pressure situation/s.
  • This position works directly with UNT community members.
  • This position operates throughout the day and night.
  • This position functions in a team-based atmosphere.
  • Hours
  • Lab employees must be able to cover the 24/7 hours of operations.
  • Lab employees work a fixed schedule per semester.
  • Lab employees work 20 hours a week.
  • Standard shifts are 4 hours each starting on the odd hours.
  • Lab employees can work during University breaks and holidays.
  • Lab employees must be able to attend mandatory trainings/meetings each semester of employment.
  • Basic hardware/software troubleshooting with problems ranging from mundane application questions to first-line troubleshooting on lab equipment.
  • Assist and train patrons on how to use lab machines and software applications, both Mac OS and Windows.
  • Monitor the usage and care of the lab facility
    • Access control, using approved University criteria
    • Policy maintenance and enforcement
    • Maintain a positive, healthy, clean, quiet, lab environment conducive to a non-distracting academic setting
  • Administrative tasks, effective reporting, and appropriate documentation
  • Phone skills including answering, transferring and responding verbally to inquiries
  • Run errands and other duties as assigned.
  • Lab employees should be physically able to lift 10-40 lbs., repeatedly.
  • Type of Work

Job Skills

-Technical

  • Working knowledge of
    • Dual-boot systems
    • Apple iMac Intel hardware and peripherals
    • Experience in the use of Windows 7and Mac OS 10.6
  • Experience in the use of and services offered by
    • Willis 24 Hour General Access Computer Lab
    • UNT General Access Computer Lab System
    • UNT Libraries
    • UNT Computing Center
    • UNT Online classroom delivery system (Blackboard)
    • UNT student resources (my.unt.edu, EagleConnect, SkyDrive, etc.)
    • Working knowledge of UNT campus is helpful
    • Proficient in the use of
      • The latest Microsoft Office Suite for both Mac OS and Windows
      • Internet browsing applications including Firefox, Safari, and Internet Explorer
  • Experience in the use of software suites such as
  • iWork
  • OpenOffice
  • Adobe Design Premium
  • SAS and SPSS (statistical packages)

-Personal

  • Must have good command of
    • Language skills, be easily understood when answering phones and greeting incoming patrons
    • Organizational skills
    • Team-oriented interactions (be a team player)
    • Effective public relations
  • Must be
  • Adamant in both following and enforcing policies and procedures
  • Honest and truthful in interactions with patrons, coworkers, and management
  • Punctual and dependable; demonstrating strong time management skills
  • Professional and strive for excellence in all realms of responsibility

Employee Characteristics

Successful candidates for CSR positions are

  • Required to
    • Be a current UNT student
  • Exhibit a positive, service oriented attitude
  • Demonstrate a strong work ethic
  • Demonstrate a high degree of responsibility and integrity
  • Have excellent customer service skills
  • Take initiative in self-instruction
  • Demonstrate excellent communication skills (written and oral)
  • Endorse a commitment to the mission and goals of the Willis lab
  • Preferred to
  • Be an adept technical troubleshooter
  • Possess strong deductive reasoning
  • Be flexible and have a supportive nature
  • Be an effective mediator or have mediation experience
  • Have the capacity to assimilate new ideas and processes in a timely manner
  • Show resilience under pressure
  • Retain conflict resolution skills including ability to diffuse situations of high tension
  • Possess aptitude to integrate critiques in a constructive manner while not dependent on constant performance feedback