The following tables show the top five strengths of UNT Libraries as identified by faculty, graduate students, and undergraduates. They were established by determining which aspects of the services, spaces, and collections provided by UNT Libraries most closely match what  users want.

 Faculty
Ranking 2011

LibQUAL+® Item

1 Giving users individual attention
2 Quiet space for individual activities
3 Online course support (readings, links, references)
4 Willingness to help users
5 Employees who are consistently courteous

 

Graduate Student
Ranking 2011

LibQUAL+® Item

1 Teaching me how to access, evaluate, and use information
2 Giving users individual attention
3 Employees who instill confidence in users
4 Employees who are consistently courteous
5 Community space for group learning and group study

 

Undergraduate
Ranking 2011
LibQUAL+® Item
1 Giving users individual attention
2 Timely delivery of the articles and documents that I need
3 Readiness to respond to users’ questions
4 Employees who instill confidence in users
5 Teaching me how to access, evaluate, and use information

Combined Charts and Data Tables

More detail, including user group comparisons and a comparison of 2011 results with those from 2009 and 2007, is available in the following .PDF file.