The following tables show the top five priorities for UNT Libraries' services as identified by faculty, graduate students, and undergraduates. They were established by determining the items for which users had the highest desired performance requirements.

Faculty
Ranking 2011
LibQUAL+® Item
1 A library Web site enabling me to locate information on my own
2 Employees who understand the needs of their users
3 Making electronic resources accessible from my home or office
4 Dependability in handling users’ service problems
5 Timely delivery of the articles and documents that I need

 

Graduate Student
Ranking 2011
LibQUAL+® Item
1 Making electronic resources accessible from my home or office
2 A library Web site enabling me to locate information on my own
3 Print and/or electronic journal collections I require for my work
4 Timely delivery of the articles and documents that I need
5 Employees who have the knowledge to answer user questions

 

Undergraduate
Ranking 2011
LibQUAL+® Item
1 Quiet space for individual activities
 2 Making information easily accessible for independent use
 3 Timely delivery of the articles and documents that I need
 4 Modern equipment that lets me easily access needed information
 5 Making electronic resources accessible from my home or office

Combined Charts and Data Tables

More detail, including user group comparisons and a comparison of 2011 results with those from 2009 and 2007, is available in the following .PDF file.