LibQUAL+(TM) Opportunities for Improvement

The following tables show the top five opportunities for improvement in the UNT Libraries as identified by faculty, graduate students, and undergraduates.  The items focus on two areas:  library resources, especially electronic resources, and library facilities.   Faculty focus is entirely on electronic resources and access to them.  Students at both the graduate and undergraduate level split their concerns between access to resources and the library buildings themselves.  These items were established by determining which aspects of the services, spaces, and collections provided by UNT Libraries have the greatest gap between what users experience and what they want.

 

Faculty    Ranking  2007	LibQUAL+TM Item
1	Print and/or electronic journal collections I require for my work
2	The electronic information resources I need
3	Making electronic resources accessible from my home or office
4	A library Web site enabling me to locate information on my own
5	Availability of online help when using my library's electronic resources

  

Graduate Student Ranking 2007	LibQUAL+TM Item
1	A comfortable and inviting location
2	Print and/or electronic journal collections I require for my work
3	Library space that inspires study and learning
4	Easy-to-use access tools that allow me to find things on my own
5	Availability of online help when using my library's electronic resources

  

Undergraduate  Ranking 2007	LibQUAL+TM Item
1	Making electronic resources accessible from my home or office
2	Library space that inspires study and learning
3	A library Web site enabling me to locate information on my own
4	A comfortable and inviting location
5	Easy-to-use access tools that allow me to find things on my own

More detail, including user group comparisons and a comparison of 2007 results with those from 2005,  is available in the following .PDF file.

Combined Charts and Data Tables

(.PDF format)

• UNT Opportunities