Text of LibQUAL+® Survey Questions
Affect of Service
| AS-1 |
|
Employees who instill confidence in users |
| AS-2 |
|
Giving users individual attention |
| AS-3 |
|
Employees who are consistently courteous |
| AS-4 |
|
Readiness to respond to users’ questions |
| AS-5 |
|
Employees who have the knowledge to answer user questions |
| AS-6 |
|
Employees who deal with users in a caring fashion |
| AS-7 |
|
Employees who understand the needs of their users |
| AS-8 |
|
Willingness to help users |
| AS-9 |
|
Dependability in handling users’ service problems |
Information Control
| IC-1 |
|
Making electronic resources accessible from
my home or office |
| IC-2 |
|
A library Web site enabling me to locate information on my own |
| IC-3 |
|
The printed library materials I need for my work |
| IC-4 |
|
The electronic information resources I need |
| IC-5 |
|
Modern equipment that lets me easily access needed information |
| IC-6 |
|
Easy-to-use access tools that allow me to find things on my own |
| IC-7 |
|
Making information easily accessible for independent use |
| IC-8 |
|
Print and/or electronic journal collections I require for my work |
Library as Place
| LP-1 |
|
Library space that inspires study and
learning |
| LP-2 |
|
Quiet space for individual activities |
| LP-3 |
|
A comfortable and inviting location |
| LP-4 |
|
A getaway for study, learning, or research |
| LP-5 |
|
Community space for group learning and group study |
Local Questions
| LQ-1 |
|
Availability of online help when using my
library’s electronic resources |
| LQ-2 |
|
Teaching me how to access, evaluate, and use information |
| LQ-3 |
|
Making me aware of library services |
| LQ-4 |
|
Online course support (readings, links, references) |
| LQ-5 |
|
Timely delivery of the articles and documents that I need |
For the text of the survey questions in .PDF format, see LibQUAL+® Questions.
This page is maintained by
Jacob Brown
—
last modified
Friday, May 27, 2011. 01:50 PM
