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LibQUAL+® Library Service Quality Survey Results
Introduction
Data from the LibQUAL+® surveys has been analyzed to identify strengths, user priorities, and opportunities for improvement. Responses have been looked at by user group (faculty, graduate students, and undergraduates) to ensure that the different perceptions and needs of each group are understood. Because faculty did not participate in the 2008 LibQUAL+® Lite pilot, data from that survey has not been included in this analysis.
Participation
Most of the LibQUAL+® surveys administered at UNT included all faculty, graduate students, and undergraduates. The 2008 LibQUAL+® Lite pilot survey included all graduate students and undergraduates. Faculty did not participate. In 2005, UNT Libraries surveyed all faculty and 10% samples of graduate students and undergraduates.
User Group |
2011 | 2009 | 2008 | 2007 | 2005 |
|---|---|---|---|---|---|
Faculty |
129 | 85 |
NA | 225 | 149 |
Graduate Students |
740 | 532 | 733 | 950 | 180 |
Undergraduates |
1284 | 1454 | 1800 | 1891 | 123 |
Results Overview
Results from the 2011 LibQUAL+® survey indicate that among the core user groups, undergraduates show the highest level of overall satisfaction with library services, followed by graduate students and then faculty.
The survey covers three dimensions of library service quality:
- Affect of Service – interaction with library staff
- Information Control – availability of needed resources and ease of accessing them
-
Library as Place – the physical environment.
Of these dimensions, Affect of Service is viewed more positively than the other two service dimensions by all three of these groups. They were also in agreement that Information Control is the dimension most in need of improvement.
Analysis
The following charts analyzing results of the LibQUAL+® surveys are available for review:
Thermometer Charts
- How to Read Thermometer Charts
- User Group Comparisons for Affect of Service, Information Control, Library as Place, and Local Questions
Reports
The full report notebooks from the LibQUAL+® surveys, including the 2008 LibQUAL+® Lite pilot, can be downloaded in PDF format:
- 2011 LibQUAL+® Survey Report [PDF]
- 2009 LibQUAL+® Survey Report [PDF]
- 2008 LibQUAL+® Lite Pilot Survey Report [PDF]
- 2007 LibQUAL+® Survey Report [PDF]
- 2005 LibQUAL+® Survey Report [PDF]
Adobe Acrobat Reader is needed to read, and print this PDF files. Adobe Acrobat Reader software can be downloaded free of charge from the Adobe web site.
