Did you know that the U.S. Department of Commerce Office of Consumer Affairs does not regulate or enforce any consumer protection laws? Often we are contacted by consumers for assistance in locating help and information. Here are our responses to your "Most Frequently Asked Questions."

NOTE: the UNT Libraries archived this site as part of the CyberCemetery in August 2000.
The contact information for various agencies listed below may no longer be accurate.

Airline Service
Service Complaints

Aviation Consumer Protection Division
Federal Aviation Administration
(202) 326-2220
Web Site: 

Call the Aviation Consumer Protection Division at

202-366-2220 or

Lemon Laws Center for Auto Safety
(202) 328-7700
Safety Hotline National Highway Traffic Safety Administration
(202) 366-0123 Washington, DC metro area only
Web site:
Banking & Credit
Credit Cards, Credit Identity Theft Consumer Response Center
Federal Trade Commission
(202) 326-2222
Web Site:
Credit Counseling Consumer Credit Counseling Services
Web site:

Debt Counselors of America
Web site:

Federal Credit Unions National Credit Union Administration
(703) 518-6330
Web site:
Federally-Insured State Banks Federal Deposit Insurance Corporation
1-800 934-3342

Web site:
Savings & Loan Associations
Federal Savings Banks
Office of Thrift Supervision
1-800 842-6929 or (202) 906-6237 in Wash., D.C.
Business Information
Starting a Business Answer Desk
U. S. Small Business Administration
Business Opportunity Scams from Nigeria Financial Crimes Division
U. S. Secret Service
(202) 435-5850; (202) 435-5031 fax
Uniform Product Code(UPC) Uniform Code Council
(937) 435-3870
Telephone Surcharge
Long Distance Service
Common Carrier Bureau
Consumer Protection Division
Federal Communications Commission
2025 M Street, N.W., Room 6202
Washington, D.C. 20554
(202) 632-7553 or (888) 225-5322
Radio/Television Mass Media Bureau
Enforcement Division
Federal Communications Commission
(202) 418-1430
Cable/Service Federal Communications Commission
(202) 418-7096
Informal Complaints & Public Inquiries Federal Communications Commission
Credit See "Banking & Credit"
Department of Commerce Information/Locator
(202) 482-2000
Web site:
Census Bureau
Customer Service (301) 457-4100
Web site:
Consumer Business Daily Electronic Version: (202) 482-5781
Subscription: Govt. Printing Office (202) 512-1800
International Trade Administration (202) 482-5487
Web site:
Metric Information National Institute of Standards and Technology
(301) 948-1416 phone, (301) 975-3690 fax
National Trade Data Bank (202) 482-1986 phone; (202) 482-2164 (fax)
Patents & Trademarks 1-800-PTO-9199
Web site:
Survey of Current Business Bureau of Economic Analysis
(202) 606-9900
Web site:
Trade Information Center International Trade Administration
Americans with Disabilities Act Information Line
U. S. Department of Justice
Employment Practices Equal Employment Opportunity Commission
Export Counseling See "Department of Commerce"
Import Information/Regulations Customs Office
U. S. Department of Treasury
(202) 927-0370

Web site:
Trade Information See "Department of Commerce"
Federal Government
U.S. Consumer Gateway
(available on-line only)
Consumer Information Catalog & Publications
Consumer Information Center

Consumer Price Index
Bureau of Labor Statistics
U. S. Department of Labor
(202) 606-6950
Consumer's Resource Handbook 1-888-8-PUEBLO
Copyrights Library of Congress (202)707-3100
Federal Information Center 1-800-688-9889
Food Labeling Food and Drug Administration
(301) 827-4420 or 1-888-463-6332
Drugs Labeling Food and Drug Administration
Product Labeling Consumer Response Center
Federal Trade Commission
(202) 326-2222
Web site:
Standard Industrial Code
Office of Management & Budget
(202) 395-3000, (202) 392-3093
Telemarketing Consumer Response Center
Federal Trade Commission
202-FTC-HELP (382-4357)

Web site:
Imports See "Exports/Imports"
Complaints Contact your state insurance regulator and
state department of insurance
Consumer Protection
National Association of Insurance Commissioners
(202) 624-7790 phone; (202) 624 8579 fax
National Insurance Consumer Helpline
(auto, homeowner, and life insurance only)
Web site:
Phone and Mail Orders
Phone Number Removal Telephone Preference Service
P.O. Box 9014
Farmingdale, NY 11735-9014
(Handles written requests for name and telephone number removal from most national telemarketing lists)
Removal from Mailing Lists Mail Preference Service
Direct Marketing Association
P.O. Box 9008
Farmingdale, NY 11735-9008
(Handles written requests for name removal from most national advertising mailing lists.)
Mail Order Complaints Mail Order Action Line
Direct Marketing Association
1111 19th Steet, NW
Washington, DC 20036
(202) 955-5030
(Handles written complaints)

Contact your local post office or the
Consumer Advocate

U. S. Postal Service
(202) 268-2284 phone; (202) 268-2310
Web site:

Moving & Storage
Before You Move Contact your State Department of Transportation to see if the mover is licensed.

Contact the Better Business Bureau in your area to determine the mover's reputation.

Information & Arbitration Service American Moving & Storage Association
(703) 683-7410 phone; (703) 683-7527 fax
Web site:
Complaints Contact your state consumer protection agency and the
Federal Highway Administration
Office of Motor Carriers - Section of Insurance
HMT-25, ROOM 4133
1201 Constitution Ave., N.W.
Washington, D.C. 20423

(Responds with suggested options to written requests)
Please do not send comments. The UNT Libraries archived this site as part of the CyberCemetery in August 2000.
If you experience any technical problems using this site, please let us know.

For more information about the Office of Consumer Affairs, contact:
Office of Consumer Affairs
U.S. Department of Commerce
Room H5718
Washington,DC 20230
Phone: (202) 482-5001
Fax: (202) 482-6007
Consumer Response Line: (202) 482-8021
Web site:

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