About the Office of Consumer Affairs

The Office of Consumer Affairs (OCA) seeks to promote a better understanding between businesses and consumers, to help businesses improve the quality of their services, to educate consumers to make wise purchasing decisions, and to provide the consumer viewpoint in the development of policy. The office:

  • Assists consumers with marketplace issues and educates them about resources that are available to help them.

  • Publishes guides to help businesses respond to consumer needs.

  • Represents and coordinates the Department=s consumer affairs activities with consumer groups, other Federal, state, county, and municipal government agencies, and international organizations.

  • Current Issues

    I. Global Outreach

    * consumer impact of international trade agreements
    * consumer protection across borders
    * dialogue with international organizations

    II. Technology

    * consumer education
    * consumer information
    * consumer protection in the Information Age

    III. Consumer Services

    * publication of consumer bulletins and tip sheets
    * resource referrals

    IV. Business Education

    * publication of business guides
    * resource referrals

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    For more information about the Office of Consumer Affairs, contact:
    Office of Consumer Affairs
    U.S. Department of Commerce
    Room H5718
    Washington,DC 20230
    Phone: (202) 482-5001
    Fax: (202) 482-6007
    Consumer Response Line: (202) 482-8021
    Web site: