Willis Lab General Policies

Checking In and Waiting List:

Upon entering the Lab Patrons must present their UNT photo ID to the Customer Service Representative (CSR) at the desk. The CSR will not keep the ID while the Patron is using the facilities. The Patron will be handed a PC card and thier ID and are required to checkout before they leave the lab.

In the event there is a waiting list, the CSRs will maintain a list of IDs in the order in which they are received. Therefore to get onto the waiting list you must give the CSRs your University ID card. When a machine comes available the CSR will call the next name on the list. If the person called is NOT in the lab at that time, they will be move to the back of the waiting list and the next person will be called. The person MUST be in the LAB in order to hold their place in line. If one chooses to go into the library, then one takes the chance of missing their "turn" to get a machine.

A waiting list will be maintained in the labs when necessary, and during these times computer use may be limited to two hours per patron to provide equal and timely computer access for all patrons. In order to be placed on the waiting list, patrons must give the lab employee their University ID. The list will be kept in the order in which the IDs were received

It is against University policy to fraudulently use a University ID card. If a Patron is found to be using someone else's ID, the card will be confiscated and only returned to the original owner or the ID office when appropriate.

Lost & Found:

The Lab is not responsible for abandoned items. Floppy Disks (and only floppies, no other form (Zip, CD, DVD, etc) of storage media disks will be kept) will be held for the duration of the current semester. Any abandoned ID cards will be delivered to the ID office in the Eagle Student Services Center Building, room 105 M-F. All other abandoned items will be delivered to the main Lost and Found in the Union. The Lost and Found is located on the third floor at the information desk (by the Wells Fargo Bank).

No Food, Drink, or Tobacco Use:

There will be absolutely no eating, drinking, or tobacco use in the main lab area. A table has been provided at the entrance of the lab for leaving items that cannot be stored in a bag.

Phone Use:

Cell Phones, Pagers and other electronic devices must be turned off or put on silent mode prior to entering the lab.

Cell Phones are not allowed to be used in the lab. If your phone rings you should leave the lab to talk, the CSRs will ask you to leave if you do not leave on your own.

Patrons are not allowed to use the Lab phone during Library hours. The phone is for Lab business and emergencies only. There is a free courtesy phone on the 2nd floor of the Willis Library in the front right stairwell (where the men's bathroom is, by the circulation desk).

After Library Hours the following policies apply:

There is a five minute time limit that must be followed. The CSRs have to dial the number. The phone should only be used for appropriate issues. (ride, police escort, etc.)

Requesting, Reserving, or Switching ofMachines:

Reserving of machines or requesting of specific PC's is not allowed. Each user will be checked in to the next available machine (randomly decided). A special need (i.e. a scanner) is the only exception. Patrons are responsible for using the machine they were assigned. In the event there is a problem or you wish to move, the patrons must notify the CSRs. Note that when a machine is rebooted, anything saved to a machine will be lost.

Do not save items to the desktop and think that you can come back and get them later. On reboot the machine wipes any changes to the install.

Restroom Facilities:

The restroom facilities within the Lab are for after Library hours only. After library hours the CSRs will unlock the bathroom door. Please leave the door open after you are finished in the bathroom. Patrons do not have to give up a machine to go to the Library's restroom. However if you leave for a significant amount of time and your 2 hour time limit expires the machine can be reclaimed.

Virus Protection:

In order to protect the lab's operating environment, all lab workstations are equipped with virus scanning utilities and will automatically scan external media for any computer viruses that may be present.

 

*** Disclaimer: This list is not inclusive of all general access lab and UNT policies. Links to further policies that apply to the Willis 24 Hour General Access Computer Lab are provided on our main Policies and Procedures page. ***