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Employment Opportunities
Student Position Job Descriptions
Thank you for your interest in working in the Willis 24hr General Access Computer Lab. Opening are posted through the Career Center.
1. Lab Customer Service Representatives (CSRs) : This position is eligible as either Federal Work Study or a Tuition Waiver.
Job Description:
- Environment
- This position works with a large, diverse patron
base
- This position operates in a fluid, fast paced, potentially (and at times definitely) high pressure situation/s
- This position works directly with UNT community members, as individual patrons
- This position operates throughout the day and night
- This position functions in a team-based atmosphere
- Hours
- Lab employees must be able to cover the 24/7 hours
of operations
- Lab employees work a fixed schedule per
semester
- Lab employees work 20 hours a week
- Standard
shifts are 4 hours each starting on the odd hours
- Team members are allowed to work during and may be asked to cover hours during University breaks and/or holidays
- Team members must be able to attend mandatory trainings/meetings per semester of employment
- Type of Work
- Basic hardware/software troubleshooting. Problems range from mundane application questions to first-line troubleshooting on lab equipment.
- Assist & train
patrons how to use lab machines & software applications, both MAC OS
and Windows.
- Monitor the usage & care
of the lab
facility
- Access control, using approved University criteria
- Policy maintenance and enforcement
- Maintaining positive, healthy,
clean, quiet, lab environment conducive to a non-distracting academic
setting
- Administrative tasks, effective reporting, and appropriate documentation
- Phone skills including, answering, transferring
and responding verbally to inquiries
- Runs errands and other
duties as assigned.
- Lab Employees should be physically able to lift 10-40 lbs, repeatedly.
Job Skills:
-Technical
- Working knowledge of
- Dual Boot systems
- Apple iMac intel
hardware and peripherals
- Experience in the use of
- Windows 7
- MacOS 10.6
- Experience in the use of and services offered by:
- Willis 24hr General Access Computer Lab
- UNT General Access Computer Lab System
- UNT Libraries
- UNT Computing Center
- UNT Online classroom delivery system (Blackboard)
- UNT student resources (my.unt.edu, EagleConnect, Skydrive, etc.)
- Working knowledge of UNT campus helpful
- Proficient in the use of:
- The latest Microsoft Office Suite for both MacOS
and Windows
- Internet browsing applications including Firefox, Safari, and Internet Explorer
- Experience in the use of software suites such as:
- iWork
- OpenOffice
- Adobe Design
Premium
- and statistical packages (SAS, SPSS)
-Personal
- Must have good command of
- Language skills, easily understood when answering phones & greeting incoming guests
- Organizational skills
- Team-oriented
interactions (be a team player)
- Effective public relations
- Must be
- Adamant in both following and enforcing policies & procedures
- Honest and truthful in interactions with customer, coworkers, and management
- Punctual and dependable; demonstrating strong time management skills
- Professional- striving for excellence in all realms of responsibility
Employee Characteristics:
Successful candidates for CSR positions are:
- Required to:
- Be a current UNT student
- Exhibit a positive, service
oriented attitude
- Demonstrate a strong work ethic
- Demonstrate a high degree of responsibility and integrity
- Have excellent customer service skills
- Take initiative in self-instruction
- Demonstrate excellent communication skills (written and oral)
- Endorse a commitment to the mission and goals of the Willis Lab
- Preferred to:
- Be an adept technical troubleshooter
- Possess strong deductive reasoning
- Be flexible and have a supportive nature
- Be an effective mediator or have mediation experience
- Have the capacity to assimilate new ideas and processes in a timely manner
- Show resilience under pressure
- Retain conflict resolution skills including ability to diffuse situations of high tension
- Possess aptitude to integrate critiques in a constructive manner while not dependent on constant performance feedback
2. Office Assistant (Currently Vacant):
This is a Work Study position.
Typing, computer entries, maintaining and filing office records, running campus errands and general office duties. Will answer & direct phone inquiries, some lifting of boxes and various other duties as assigned.
Must have good language skills, easily understood when answering phones & greeting incoming guests. Must be organized; a team player; dependable; punctual; able to effectively deal with the public; and be able to work w/o constant supervision. Should be self-motivated and driven to learn and retain software skills. Good Working Knowledge of computers and software applications. Must be firm in following and enforcing policies & procedures. Must be able to lift 10-40 lbs. Knowledge of UNT campus helpful.
